Overcrowded trams could be putting passengers in Blackpool at risk of injury, a councillor has warned.
Coun Julie Sloman, who represents Norbreck ward, said the issue had been raised with her by a constituent who told her “several times I have been on trams which have continued to pick up passengers when they are overcrowded”.
Blackpool Transport said all trams were monitored to ensure “passengers travel as safely and comfortably as possible”, with extra services put on during the busiest times.
Coun Sloman raised the concerns at a full meeting of the council saying a resident had told her overcrowding led to “several problems” including preventing conductors from collecting all the fares.
Coun Sloman added: “He also believes there is a potential safety issue if the tram had to stop suddenly, especially if elderly people were on board and could be injured.
“If a tram caught fire or there was an accident, people could die as they would panic and there are only two double doors to exit and there are often wheelchairs and prams near the doors.”
She said she had raised the issue with Blackpool Transport but had not received an adequate response, and asked if there were plans to put more services on in order to prevent overcrowding at the busiest times.
A spokesperson for Blackpool Transport said: “The safety of customers is our top priority. The capacity of our Flexity trams is around 220 customers, depending on the ratio of those standing or seated.
“Our trams are regularly monitored, and our onboard teams are trained to ensure that passengers travel as safely and comfortably as possible.
“We’re continuously reviewing customer numbers and service timings, particularly during peak periods and major events. When we anticipate or experience higher demand, our teams endeavour to run extra services supporting the regular timetable to keep people moving.
“We have taken many opportunities to learn, since the opening of the tramway extension to North Station and are putting our efforts into using this information to run a frequent and effective service for our customers.
“We acknowledge the concern about fare collection during busy times. To address this, we’ve introduced cashless and contactless payment systems, including the use of our mobile app, which allows passengers to purchase tickets before boarding.
“We’ve also introduced a new digital offering where customers can purchase single or group tram tickets at a reduced price via our mobile app. This helps ensure a smoother journey and also provides great value.
“We are committed to continually improving our services and working closely with the council and residents to ensure that Blackpool’s tram service remains safe, reliable, and accessible for everyone.”
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